DESCANT shall contribute to the smart growth of R&D in Cyprus, as its objectives are in line with the Smart Specialization Strategy, which designates ICT as a horizontal priority, as well as Cyprus’ Digital Strategy Goals and specifically, Digital Entrepreneurship. DESCANT will be coordinated by Dr. Jahna Otterbacher, PI of the Transparency in Algorithms Group (TAG), within…
Calling a call center requires the verification of the customer before beginning the assistance procedures. However, this typically involves asking the caller a series of personal questions that take a considerable amount of time. Minimizing this time is of vital importance for the customer’s experience. To this end, RISE will develop a voice verification software…
Evaluating the performance of the call center’s conversations is of vital importance for the well-being of a customer-based company. Towards accurately evaluating the performance of Cyta’s available recorded Cypriot Greek and Greek language conversations, RISE will develop an automated evaluation tool. The tool will load Cyta’s calls and evaluate the customer and employee conversation based…
The automatic tracking of visitors in museums has been a rapidly evolving research area aiming to analyze activities, behaviors and experiences and understand what is happening at museums. Information such as what exhibitions and exhibits do visitors attend to, what exhibits visitors spend most time at, what visitors do when are in front of each…
Recent evidence portrays that today’s urban environments are getting increasingly dangerous for pedestrians. Contemporary cities have been fragmented by a growing number of technical barriers and damages that generate a variety of problems of different nature setting citizens at risk. Guaranteeing everyday urban safety has always been a central theme for local authorities, addressing remarkable…
RISE in its continued effort to support the local industries, has joined forces with S-Innovations Ltd, a Cyprus-based innovation company, to determine the optimal color for High-Visibility Safety Apparel (HVSA). This 6-month “Proof of Concept” project was proposed by S-Innovations Ltd and was co-funded by Cyprus Research Promotion Foundation under the Restart 2016-2020 framework. On behalf of RISE the BIO-SCENT (Biometrics for Smart Human-centred Emerging Technologies) Multidisciplinary research group was involved in the collaboration. The project addressed the problem of enhancing employee’s safety through…
